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Puppy Pals was founded in 1998 by Chris Mancini and Chris Hack. Both worked at Rosemary Avenue Veterinary Surgery, and continue to do so, Chris Mancini as a veterinary nurse and practise manager and Chris Hack as a receptionist.

They became aware of the lack of good training classes to recommend to their clients and so Puppy Pals was born. Initially classes were held at the veterinary practise but Puppy Pals quickly outgrew the space and they moved in to The Barn at Crews Hill.

In 2010 Chris Hack retired from Puppy Pals and Val Harvey, who had been working at Puppy Pals for several years, now runs Puppy Pals alongside Chris Mancini.